Every chat has an owner
Assign conversations to teammates, see who’s handling what, and avoid the “five people replied to the same customer” problem.
Support Hub
Turn WhatsApp support into a reason
Turn WhatsApp support into a reason
customers stay — not a cost centre.
One shared inbox for your whole team, with assignment, SLAs, notes and full history — so every customer feels like someone is actually in charge of their query.
- Route conversations to the right teammate in seconds, not “whoever is free”.
- See full context — tags, past chats, flows — before typing a single word.
- Use automation for the repetitive parts, humans for the important parts.
No ticket IDs. No portals. Your customers stay on WhatsApp.
Live WhatsApp Inbox
Priya • New booking
Hot
“Hi, can I confirm the 3N/4D Himachal package for next week?”
Rahul • Order status
SLA: 2 min
“Just checking if my delivery will reach before 7 PM?”
Smita • Change dates
In progress
“Need to reschedule my appointment to Friday afternoon.”
Why this inbox is different
Designed for support teams who live inside WhatsApp all day.
Adsvent™ Support Hub takes your chaotic chats and turns them into a clean queue — with ownership, priorities, SLAs and context on every conversation.
SLAs that actually hold
Set response time targets, see which chats are at risk, and nudge agents before an SLA is breached — not after.
Full history, right where you need it
See previous inquiries, flows used, tags, notes and campaigns — inside the same screen. No switching tools, no hunting screenshots, no “let me check and get back”.
- Know if this person is a new lead, loyal customer or a churn risk.
- Understand what they’ve already tried before you reply.
- Reply once — with context — instead of sending 6 follow-up messages.
How your day looks with Adsvent™
From scattered chats to a calm, accountable queue.
You don’t change how customers message you. You change how your team sees, owns and resolves what comes in.
1
New chats are triaged automatically
Every new conversation comes in with a clear label: type, channel, intent and priority. FAQs go to flows, complaints to support, high-intent leads to sales.
- Detect keywords and flows in real time.
- Keep VIP or repeat customers at the top of the list.
2
Agents see one clean inbox
Each agent gets a focused queue of assigned chats — with suggested replies, notes and internal comments. No more “Who replied last?” confusion.
- Use saved replies and flows instead of re-typing.
- Collaborate with private notes, not extra WhatsApp groups.
3
Management sees what’s really happening
Track SLA adherence, backlog, sentiment and where conversations get stuck. Fix the bottlenecks that are actually slowing your team down.
- Spot recurring issues and convert them into flows.
- Reward the agents who quietly save your brand every day.
Support features that actually matter
Everything your team wishes WhatsApp had — baked in.
Shared inbox, clean ownership
One inbox for the whole team, but every chat clearly shows who owns it, who last replied and what’s pending.
Statuses & tags that stick
Mark conversations as new, in progress, waiting on customer or done. Add tags like “refund requested”, “VIP”, “reschedule” for future campaigns.
Automation where it helps, not where it annoys
Trigger flows for repetitive questions, after-hours replies and basic troubleshooting — with a clear handover to humans whenever needed.
- Let bots answer the 50% of questions your team hates.
- Escalate to live agents for billing, complaints or high-value customers.
Notes & internal comments
Add internal notes to conversations without the customer seeing them. Hand over context smoothly between shifts and teammates.
Support analytics you’ll actually use
See response times, resolution times, busiest hours and agent performance — directly in the same portal.
Re-open & follow-up flows
Automatically follow up on unresolved issues, re-open chats when customers reply again, and keep the relationship warm, not forgotten.
Your support team is better than your tools
Give them an inbox that makes them look as good as they really are.
Adsvent™ Support Hub turns WhatsApp chaos into a calm, trackable, customer-pleasing experience. One short demo can show you exactly where your current setup is leaking trust.
