Automating Pre Arrival WhatsApp Messages To Wow Guests Before They Check In

The guest journey does not start at the reception desk. It starts when they book. The gap between booking and arrival is a powerful time to create excitement, reduce anxiety, and prevent confusion. WhatsApp pre arrival flows are perfect for this.

What A Great Pre Arrival Flow Includes

• Warm welcome message with booking details
• Location pin and transport guidance
• Check in timing and document reminder
• Optional add ons such as airport pickup or room upgrades
• Weather hint and packing suggestions for long stays

Reduce Questions And Surprises

When you answer the most common doubts before guests even ask, they feel safe and taken care of. Your reception team faces fewer repetitive questions and can focus on genuine issues and warmth at arrival.

Make It Feel Like A Human Thought About It

Even if the message is automated, it can sound personal: “We are looking forward to hosting you. If you have any special requests, feel free to reply here. Someone from our team will respond.” That single line turns a one way notification into a relationship channel.