Using WhatsApp To Coordinate Housekeeping, Room Service, And Special Requests

Most internal hotel chaos is not about big failures; it is about many small requests piling up with no clear system. Guests call, reception notes something on paper, housekeeping hears half of it, and someone gets blamed later. WhatsApp can act as a clean, trackable channel for all of this.

Let Guests Raise Requests In One Place

Encourage guests to send housekeeping and room service requests on WhatsApp. A simple menu can guide them to choose request type: cleaning, laundry, amenities, food order, and so on. This channel becomes your single source of guest requests.

Route Requests To The Right Team Automatically

Behind the scenes, your automation can tag and route each request to the relevant department. Housekeeping sees all cleaning requests; room service sees all food orders. No more shouting across the corridor or missed calls.

Close The Loop With Simple Status Messages

Guests feel much happier when they see progress, even in small things. A quick “Your request is assigned”, followed by “Housekeeping is on the way” makes the wait feel shorter and more respectful than silence.