Ten WhatsApp Message Templates Every Hotel Should Have Ready

Typing from scratch for every guest is a recipe for slow replies and inconsistent tone. Templates do not make you robotic; they make you reliable. With a few smartly written messages, your hotel can respond faster and sound more polished across all conversations.

Templates You Cannot Skip

1. New enquiry acknowledgment
2. Rate and availability response
3. Booking confirmation
4. Pre arrival information
5. Airport pickup coordination
6. Mid stay check in (“How is everything so far?”)
7. Upsell offer (room, breakfast, spa)
8. Checkout reminder
9. Feedback request
10. Thank you and re engagement for future stays

Keep Them Flexible With Variables

Use placeholders for names, dates, and room types so your messages feel personal without being rewritten. Over time, refine your templates based on what guests respond to and what your team finds easy to use.