Handling Late Check In And Early Check Out Requests On WhatsApp Smoothly

Guests almost never follow check in and check out timings perfectly. Flights change, traffic happens, events run late, and suddenly you have a flood of messages saying “coming late” or “need early check in”. If this is handled badly, both guest satisfaction and staff sanity drop fast.

Use WhatsApp To Set Expectations Early

Send a pre arrival message that clearly mentions standard check in and check out times, while also inviting guests to inform you in case they expect to arrive early or late. This reduces last minute surprises for everyone.

Automate The First Response, Humanise The Decision

When a guest sends a timing request, an automated reply can:

• Acknowledge the request
• Explain that availability will be checked
• Give a rough idea of possible charges if applicable

Your front office team can then check occupancy and confirm with a personalised message.

Offer Alternatives When You Cannot Say Yes

If you cannot allow early check in, you can still sound caring: luggage storage, lobby access, early breakfast, or nearby recommendations. WhatsApp makes these small gestures easy to explain and guests feel that you tried, not just refused.