How Resorts Can Use WhatsApp To Drive Activity Bookings And In House Experiences

Resorts are more than just rooms. There is the spa, the pool, the adventure activities, the sunset deck, the kids club, and the quiet corners guests never discover. If you rely only on in room brochures or notice boards, many experiences go unused and unbooked.

Use WhatsApp As Your Daily Experience Board

Send a simple morning or evening message to in house guests with the day’s activities: yoga sessions, live music, special dinners, kids events, or spa slots. Keep it short, visual, and easy to respond to.

Make Booking Activities As Simple As Replying With A Number

Instead of asking guests to call or walk to a desk, let them reply with “1” for spa, “2” for kayaking, “3” for cooking class, and so on. Your system and staff handle the allocation; the guest simply chooses.

Use Gentle Reminders For No Shows

A quick reminder before an activity helps reduce empty seats. If someone cancels, you can offer the slot to others on WhatsApp in seconds. The resort feels more alive, and your add on revenue grows without heavy marketing.