Upselling Room Upgrades And Add Ons Over WhatsApp Without Being Pushy

Many hotels leave serious money on the table because they worry that offering extras will make them look desperate or greedy. But guests often actually want better rooms, breakfast, spa time, and experiences; they just need someone to present it nicely.

Luxury hotel room — Sometimes all it takes is a gentle “Would you like this instead?” to upgrade revenue and guest experience together.

When To Offer Upsells On WhatsApp

Right after booking confirmation
A few days before arrival
On the morning of check in
During stay for spa, dinner, or activities

Make The Guest Feel That You Are Adding Value, Not Pressure

Instead of “Upgrade now before it is too late”, try:

“We noticed your stay is for a special occasion. We have a limited number of upgraded rooms with a better view and late checkout. Would you like me to share the difference in price so you can decide?”

Use Visuals And Clear Differences

Photos of rooms, views, and curated experiences speak louder than text. A short description of what changes if they upgrade makes the choice feel real and appealing.

Automation Ensures You Never Forget To Offer

With an automated WhatsApp flow, every booking goes through the same thoughtful upsell sequence, while still giving guests full freedom to accept, decline, or ignore without feeling judged. Over the year, these small offers can significantly uplift your revenue per booking.