A thoughtful guide on designing WhatsApp feedback flows that guests actually complete and that give you useful insights.
A step by step guide on crafting pre arrival WhatsApp flows that make guests feel welcomed and prepared before they even reach the hotel.
A heartfelt guide for boutique and independent hotels on using WhatsApp to build direct relationships that beat anonymous OTA bookings.
A lively guide for hotels to manage complex group and wedding bookings through structured WhatsApp communication.
A practical guide on using WhatsApp to handle late arrivals, early departures, and flexible timing in a calm and professional way.
A friendly and strategic guide to using WhatsApp to upsell room upgrades, breakfast, spa, and experiences in a way that feels helpful, not salesy.
